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FAQs

FAQs - We're always happy to help! If you're planning a visit to Farmer Palmer's Farm Park and have some questions about your day out you may find the answer below. Here is a list of the most frequently asked questions by our customers. If you cannot find the information you require on our Customer  FAQ's section,  please contact us directly.

Contact Information

You can contact us by Email: shop@farmerpalmers.co.uk, Phone: 01202 622 022, Facebook and Twitter and our team will be happy to help you. We will try to respond to emails and social media messages within 24 hours, although it may take a little longer during our busier times of year e.g. Easter and Halloween.   FAQs - we're here to help
Can I pay with credit or debit cards in the farm park?

We take Visa, Visa Debit, Connect Debit, Maestro, Mastercard, Solo, Visa Electron and American Express. We welcome card payments at reception, in the restaurant and in the gift shop. We can take contact-less card payments and we are able to offer cashback. We use Sagepay and Worldpay secure sites for our online systems.

When does the farm park open and close?
  • Sat 21st Jan – Sat 25th March: Daily 10am – 4pm
  • Sun 26th March – Sat 28th October: Daily 10am – 5pm
  • Sun 29th October – Fri 22nd December – Daily 10am – 4pm
  • Sat 23rd December – Friday 20th January 2018
  • Sat 20th Jan – Sat 24th March: Daily 10am – 4pm 2018
  • – Closed

What’s wheelchair access like?

What’s wheelchair access like? We designed most of our our doors to be wide enough for wheelchairs and we also have ramps. This is also helpful for parents who have super wide pushchairs!
For more details visit our Disabled Access page.

Do you allow smoking?

Do you allow smoking? We have a designated smoking/vaping area which is it’s own shelter called the ‘Dog House’ on the grass area.

What is the First Aid policy?

If an accident occurs please ask a member of staff at the Restaurant or Shop for access to certain minor first aid equipment for administration by yourself/an adult. Trained First Aiders are always on site or on call. There is no legal obligation for us to provide or administer First Aid to the public but our trained First Aiders will always try to help if possible. Our policy is on display and in the daily newsletter.

Can I visit the Farm if I am Pregnant?

It is advised that pregnant women do not come in to contact with the placenta of newly born lambs during the lambing season, as it is the placenta which carries the risk of oxoplasmosis.

At Farmer Palmer’s Farm Park our ewes give birth to their lambs out in the field and are only brought in to the animal barn when completely dry, therefore it is safe to visit the farm while you are pregnant. If you have any further questions please just give us a call on 01202 622 022.

Can we bring the dog?

Sorry, we do not allow dogs into the park (except guide/assistance dogs, provided they have paperwork and are in their uniform). We do have two kennels available where you can leave your dog during your visit. We can provide a bowl of fresh water and a pad lock for you to use. You are welcome to visit your pet as many times as you like throughout the day. We have dog beds and bedding to borrow and we also sell Staglers antler dog chews in our shop, a great long lasting treat!

How we aim to look after you

Providing all of our visitors with great customer service is a priority for our team. We aim to not just meet your expectations, but to exceed them! Our Customer Service Plan and Customer Care Policy are in place to facilitate the delivery of exceptional service. If you want to get in touch with us regarding your Farmer Palmer’s experience we have lots of ways to give feedback; there’s a contact form right here on the website, you can chat to us on social media (Facebook or Twitter), you can call us on 01202 622 022 or email us directly to shop@farmerpalmers.co.uk. Or pop us a letter in the post to Customer Feedback, Farmer Palmer’s Farm Park, Wareham Road, Organford, Poole BH166EU.