FAQs - We're always happy to help! If you're planning a visit to Farmer Palmer's Farm Park and have some questions about your day out you may find the answer below. Here is a list of the most frequently asked questions by our customers. If you cannot find the information you require on our Customer FAQ's section, please contact us directly.
We take Visa, Visa Debit, Connect Debit, Maestro, Mastercard, Solo, Visa Electron and American Express. We welcome card payments at reception, in the restaurant and in the gift shop. We can take contact-less card payments and we are able to offer cashback. We use Sagepay and Worldpay secure sites for our online systems.
What’s wheelchair access like? We designed most of our our doors to be wide enough for wheelchairs and we also have ramps. This is also helpful for parents who have super wide pushchairs!
For more details visit our Disabled Access page.
Do you allow smoking? We have a designated smoking/vaping area which is it’s own shelter called the ‘Dog House’ on the grass area.
If an accident occurs please ask a member of staff at the Restaurant or Shop for access to certain minor first aid equipment for administration by yourself/an adult. Trained First Aiders are always on site or on call. There is no legal obligation for us to provide or administer First Aid to the public but our trained First Aiders will always try to help if possible. Our policy is on display and in the daily newsletter.
It is advised that pregnant women do not come in to contact with the placenta of newly born lambs during the lambing season, as it is the placenta which carries the risk of oxoplasmosis.
At Farmer Palmer’s Farm Park our ewes give birth to their lambs out in the field and are only brought in to the animal barn when completely dry, therefore it is safe to visit the farm while you are pregnant. If you have any further questions please just give us a call on 01202 622 022.
Sorry, we do not allow dogs into the park (except guide/assistance dogs, provided they have paperwork and are in their uniform). We do have two kennels available where you can leave your dog during your visit. We can provide a bowl of fresh water and a pad lock for you to use. You are welcome to visit your pet as many times as you like throughout the day. We have dog beds and bedding to borrow and we also sell Staglers antler dog chews in our shop, a great long lasting treat!
Looking after you is important to us. Providing all of our visitors with great customer service is a priority for our team. Therfore, we aim to not just meet your expectations, but to exceed them! We believethat without you we are nothing! We appreciate can learn from your feedback and constantly strive to meet your needs and those of your little ones.
How to get intouch: Tell us about your Farmer Palmer’s experience we have lots of ways to give feedback. There is a contact form right here on the website. You can chat to us on social media (Facebook or Twitter), you can call us on 01202 622 022 or email us directly to firstname.lastname@example.org.
For quicker responses on any specific enquiries regarding birthday parties etc please contact the shop team and not social media. Thanks
Or pop us a letter in the post to Customer Feedback, Farmer Palmer’s Farm Park, Wareham Road, Organford, Poole BH166EU.
"The passes are fantastic value for money and whenever we come to Farmer Palmer's my children never want to leave. Staff are always very friendly and helpful."Annual Pass Holder
Even when it's pouring down, FP is a great place to come. Plenty to do under shelter and who doesn't love to put their wellies on and splash in muddy puddles! And for the mums and dads, the cake is amazing :)Regular visitor
‘A rare treat, a full day out and change!’Value for money!
‘We keep coming back with our grandchildren’Grandparent’s view
‘We are big fans!! My little boy wakes up most mornings asking if he can go to Farmer Palmer’s Farm Park!!’Winning testimonial
‘It was amazing. From organisation to the staff, who were fantastic, we were very pleased’Team Farmer Palmer Fan
Great family day out. Highly recommended!Holiday visitor to Dorset
I can't recommend this wonderful place enough. It's an amazing little piece of paradise in Dorset.Lissie Marshall