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Apr 5th 2019 Back to latest news

Who takes action from customers feedback?
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Feedback from our customers is so important to the development and maintenance of Farmer Palmer’s. We (Phillip and Sandra Palmer and our team) care passionately about our visitor’s experience and your comments help us to help you!

Who takes action from customers feedback – We do and it gives us great pleasure. Especially if the benefits to you, our clients, and your little VIP’s are going to bring joy. Our March Newsletter gave you all the opportunity to comment and suggest ideas that will help us stay the best Farm Park in Dorset.

So What have we done since January?

  1. Our restaurant menu has changed and our summer menu is now available. The team have expanded the menu and products for allergies. Let them know how it tastes Cerys & Dylan
  2. We have added a NO FOOD or DRINK sign and policy in the indoor soft play and Little Farmers Barn. This will directly benefit children by reducing their exposure to products to which they have allergies.
  3. You asked for more baby products and the option to buy Calpol (which we are not allowed to sell). In the Hen House Restaurant you will now find a PHS dispenser selling pampers, Sudocrem, wet ones and Calpol.
  4. We have signs and a clearer policy on the EASTER EGG HUNT egg collection. Greedy egg hunters were stuffing their pockets with as many eggs as possible, as a result there were less for the little ones who are slower. Lets hope Farmer Palmer does not have to send anyone home this year.
  5. A customer suggested how amazing it would be to have parties where you make a bear! Awesome, Teddy Mountain parties have arrived and the joy on the little party goers faces is a picture.
  6. Our team work hard to collect the litter which some visitors seem to think is OK to empty into our car park. Quite frankly we are disgusted that a few people think it is acceptable to leave nappies there. So that we do not encourage everyone to “empty their cars” into our bins we are going to appeal to their better nature by adding polite signs to take your litter home please! Cos we’re nice like that.

Re-investment matters

  1. You asked for more soft play for little ones so we researched and have found soft play for babies, resulting in better mum and baby facilities. (investment of £1,000) arriving at the end of April  “That’s wonderful! Thank you for looking at this and for taking action to improve it, superb dedication to customers xxx  I’ll be sure to tell our other friends about the upcoming change, really fab!”
  2. Our go karts have been replaced, and have seat belts on the back, ready for Easter. (£4,500 re-invested)
  3. You asked for green buttons to be added to the indoor soft play-zone so that children can not escape. They have been added and are working well. (£2,00 to achieve)
  4. Clients have suggested another bench on the way to the woodland walk and somewhere to sit by the pony rides. Benches Ordered! (£1,000 to rest a few more bottoms)
  5. Wendy house furniture & astro grass has made them look delightful. The furniture was made onsite, handy team we have!

Finally please help us to help you

Our team work hard to collect the litter which some visitors seem to think is OK to empty into our car park. Quite frankly we are disgusted that a few people think it is acceptable to leave nappies there. So that we do not encourage everyone to “empty their cars” into our bins we are going to appeal to their better nature by adding polite signs to take your litter home please! Cos we’re nice like that.

If you like what we are doing, come and see for yourself. “Who takes action from customers feedback” is an opportunity for us to communicate with you on what we’ve done. If you want to suggest new ideas or tell us the good, bad and the not so pretty contact us directly on the link below. Because engagement with your thoughts and feelings is really important to the whole team.

Email the Directors