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FAQs and Info

FAQs and certificates - This page has been created from your questions when planning your exciting family visit to us.  We understand reassurance of quality is important so will be adding our How We are Re-Opening After Covid-19 Lockdown with Social Distancing Measures in place.

Contact Information

You can contact us by Email: shop@farmerpalmers.co.uk, Phone: 01202 622 022, Facebook and Twitter and our team will be happy to help you. We aim to respond to emails and social media messages within 24-48 hours. This may take a little longer during busier times e.g. School Holidays      
Re-Opening FAQs

Farmer Palmer’s is due to reopen on Saturday 11th July 2020. (4th – 10th July will be Annual Pass Holder’s Only Week).

Naturally there are lots of Reopening FAQs coming to us from our customers.

So to help, we’ve put all of this information in ONE SUPER DOCUMENT(Click Here)

We are still running on limited Teams so please read this document in full before messaging, emailing or calling with your questions.

Many thanks.

When is Farmer Palmer’s Re-Open after Lockdown?

When is Farmer Palmer’s Re-Open after Lockdown?

We are re-opening our doors for Annual Pass holders first, who have reserved their spaces from the 4th July – 10th July.

We are opening to the public from the 11th July with our New Farmer Palmers Experience. Please see our News Page for all the latest as it happens.

Your favourite farm park, in Poole, Dorset is as great as ever but with a few changes.

  • Online pre-booking for admission will be essential
  • There will be daily admission limits in place
  • Separate Morning and Afternoon sessions
  • Social distancing measures in place
  • The safety of our team and visitors remains a priority

We thank you for your patience and understanding. Please accept we don’t have all the answers but are dong all we can.

Last updated 29.6.2020

Do I need to pre-book to visit?

Do I need to pre-book to visit? UPDATE: Yes, following the Covid-19 Pandemic, you will need to pre-book admission tickets online prior to visiting.
Why? Because we will need to limit daily admission numbers
Does this apply to annual pass holders? Yes you will be able to reserve morning or afternoon sessions through your Annual Pass Portal.
How will I buy Session Tickets? Tickets will be available via our Online Shop. We are aiming for an 11th July re-opening. Tickets will be released on 7th July 2020.
When Can I buy Tickets? We are releasing tickets on Tuesday 7th July for visits from 11th July onwards. Keep updated via our News Page and Facebook.
Will I be allowed in without a ticket? NO

How do I get my tickets? We will send you an email confirmation to the email you use to purchase your tickets. We do not post tickets out. When you arrive at the farm park please give your name, we will cross-reference this with our admissions list. We may ask to see your email confirmation/proof of payment if there are any discrepancies.

PLEASE DO NOT visit us if you or any of your family members have symptoms of Covid-19.

Last updated 01.07.2020.

When does the farm park open and close?

UPDATE: Due to the Covid-19 pandemic, Farmer Palmer’s opening hours are likely to change whilst social distancing is in place. There will be a morning session (9am-1pm) and an afternoon session (2pm-5.30pm), because we need an hour in between for cleaning. Admission will need to be pre-booked online. We close over Christmas and early January to give the park a spruce up. For specific opening dates throughout the year please visit our Times and Prices page.

Can I bring a picnic?

Can I bring a picnic? We will be serving delicious takeaway food from our kiosk which includes all your favourites, light bites, cakes, sandwiches, ice cream, coffee, drinks and much more. To enable us to recover into winter we have limited picnic space. If possible, please support us by not bringing a picnic.
We have a range of picnic tables in the farm park, with little ones for the children too! These are available on the front lawns, in the main yard, under the eaves of the Hen House Restaurant and in the Play Barn. In sunny weather we will provide parasols for shade. Picnics are not permitted in the Hen House Restaurant or NEW Grazing Barn. UPDATE: Please observe social distancing when eating at our tables and please keep them clean.

Is animal contact safe?

We sometime get asked if animal contact is safe? Children and animals can be unpredictable but our Animal Care and Hygiene is really important to us. Cleanliness and welfare rule at Farmer Palmer’s! For more info re hand washing and hygiene see this leaflet.

UPDATE: Please note; following the Covid-19 pandemic it is now more important than ever to regularly wash your hands. Additional hand sanitisation stations are also provided.

Can I visit the Farm if I am Pregnant?

It is advised that pregnant women do not come in to contact with the placenta of newly born lambs during the lambing season, as it is the placenta which carries the risk of Toxoplasmosis.

At Farmer Palmer’s Farm Park our ewes give birth to their lambs out in the field and are only brought in to the animal barn when completely dry, therefore it is safe to visit the farm while you are pregnant. If you have any further questions please just give us a call on 01202 622 022 or read our blog post on this topic.

Do our animals live here until old age?

Do our animals live here until old age? Yes, almost all of Farmer Palmer’s animals have a home for life here. We treat them as our extended family.  Cared for every day and the team know their individual personalities. We work closely with our vets for all of their vaccinations and health care.

Is there Public Transport to the Farm Park

Yes! Route 40 bus from Poole to Swanage will drop you at the end of our drive way! Full bus timetables can be found on the More Bus website.  

There are also train stations at Wareham and Holton Heath.

How do you help visitors in wheelchairs or disabled visitors?

How do you help visitors in wheelchairs or disabled visitors?

Our Welcome All training gives you great personal service. We are designed with ramps, wide doors, and pride ourselves on helping you get the most out of your day. Please note that during social distancing we are unable to help assist you with contact.

For more details visit our Disabled Access page.

Can we bring the dog?

Sorry, we do not allow dogs into the park (except guide/assistance dogs, provided they have paperwork and are in their uniform). We do have two kennels available where you can leave your dog during your visit. We can provide a bowl of fresh water and a pad lock for you to use. You are welcome to visit your pet as many times as you like throughout the day. We have dog beds and bedding to borrow and we also sell Staglers antler dog chews in our shop, a great long lasting treat!

Can we Feed the Animals?

cOVID-19 Update: Our team will bring out the stars of our show and give educational talks in our newly laid out Socially Distanced Barn. (July opening)

We have a full daily timetable of Animal Events and Demonstrations for you to enjoy. The timetable includes lots of opportunities to feed our animals, but please do not feed them outside of these set demonstration times. Our animals have a carefully balanced diet and it’s not good for them to ‘snack’ in between meals. Human food is not suitable for them. In the summer months we grow Maize, please do not feed this to our animals either. Our Animal Barn team are responsible for the feeding of our animals, they may occasionally give Maize as a treat but this is arranged as part of their routine.

Will the Bouncy Castle be up?

The Bouncy Castle(s) will be up (inflated) unless the weather conditions make them unsuitable for use, for example; if it’s too windy, wet, hot or icy. UPDATE: Bouncy castles will have to remain closed whilst social distancing measures are in place.

Can my Children visit without an Adult?

Sorry, No. All children (under the age of 16) must be accompanied by an Adult. Adult supervision is required to ensure children visiting the farm park are kept safe and cared for under the control of an Adult so as not to harm themselves, other visitors, animals or the farm park fixtures and fittings.

Can you donate a Raffle Prize?

Can you donate a raffle prize?  No, We currently have donating day tickets on hold due to our Coronavirus Recovery Plan.
Will I be able to use my Free Family Entry Ticket this summer? Unfortunately, we WILL NOT be able to accept any Free Family Entry Tickets during periods of Social Distancing.

What Shall I do If I have a Free Family Entry Ticket that expires in 2020? Fortunately, you will be able to exchange it for one that is valid in 2021. Simply pop in with it or post it to us with a Stamped Addressed Envelope and we will post out your replacement. These will be valid from February 2021 and will have expiry dates written on the card.

We are working on the way these will be issued in 2021 and will update you in due course.
We are creating a brand new system for FFET applications and issuing these via our website, so watch out for the news.

Thank you for your patience and understanding.

UPDATED May 2020

What is the First Aid policy?

If an accident/incident occurs please ask a member of staff. UPDATE: Following the Covid-19 pandemic; minor First Aid equipment will only be administered from the Little Farmer’s Barn (which will remain closed at all other times). Because we need an area that can be kept clean at all times. This is for administration by yourself/an adult. Trained First Aiders are always on site or on call.

There is no legal obligation for us to provide or administer First Aid to the public but our trained First Aiders will always try to help if possible. Our policy is on display and in the daily newsletter.

Certificates and Licences Page

Certificates and Licences are an important part of running a business. We are proud of our standards and what our team achieve. Quality is part of our Values and Company Ethos. So here comes the paper bit………

Exhibiting Animals Licence

Selling Animals as Pets Licence

Food Standards Agency 5 start rating  to follow

2019 PIPA Testing Certificate

Indoor Play Area and Outdoor Play Area Certificates

 

 

How to I Give Feedback?

Looking after you is important to us. Providing all of our visitors with great client service is a priority for our team. Therefore, we aim to not just meet your expectations, but to exceed them! We believe without you, we are nothing! We appreciate we can learn from your feedback and constantly strive to meet your needs and those of your little ones.

For personal responses on any specific enquiries regarding passes, birthday parties etc please contact us direct rather than social media. Thanks

If your  ideas or questions are not answered here please feel to get in touch  or why not tell us about your Farmer Palmer’s experience

Simply choose

  1. CONTACT US form right here on the website.
  2. Phone for a chat on 01202 622 022
  3. email us directly to shop@farmerpalmers.co.uk.
  4. We love a letter in the post – Customer Feedback, Farmer Palmer’s Farm Park, Wareham Road, Organford, Poole BH166EU.
  5. You can feedback on social media (Facebook or Twitter),

Documents.

Our Client Service Plan and Client Care Policy are in place to facilitate the delivery of our best service. This is supported by our Client Care Monitoring Policy

Is there a Cash Machine at Farmer Palmer’s?

Sorry, No. We can accept debit and credit card payments (including Apple Pay and Contactless) and we can also offer cash back. Yay!

Can I pay with credit or debit cards in the farm park?

UPDATE: During Social Distancing Contactless Card Payments are preferred for the safety of our team and visitors. We accept Visa, Visa Debit, Connect Debit, Maestro, Mastercard, Solo, Visa Electron and American Express. We welcome card payments at reception, in the restaurant and in the gift shop. We can take contact-less card payments and we are able to offer cashback. We use Sagepay and Worldpay secure sites for our online systems.

Is there a designated smoking area?

Do you allow smoking? We have a designated smoking/vaping area which has it’s own shelter called the ‘Dog House’ on the grass area, adjacent to the Duck Pond. Please use this area only for smoking/vaping. UPDATED: Please observe Social Distancing in this area.