FAQs - We're always happy to help! If you're planning a visit to Farmer Palmer's Farm Park and have some questions about your day out you may find the answer below. Here is a list of the most frequently asked questions by our customers. If you cannot find the information you require on our Customer FAQ's section, please contact us directly.
Looking after you is important to us. Providing all of our visitors with great customer service is a priority for our team. Therefore, we aim to not just meet your expectations, but to exceed them! We believe without you, we are nothing! We appreciate we can learn from your feedback and constantly strive to meet your needs and those of your little ones.
How to get in touch: Tell us about your Farmer Palmer’s experience; we have lots of ways to give feedback. There is a contact form right here on the website. You can chat to us on social media (Facebook or Twitter), you can call us on 01202 622 022 or email us directly to firstname.lastname@example.org.
For quicker responses on any specific enquiries regarding birthday parties etc please contact the shop team and not social media. Thanks
Or pop us a letter in the post to Customer Feedback, Farmer Palmer’s Farm Park, Wareham Road, Organford, Poole BH166EU.
Farmer Palmer’s is open everyday from 10am – 4pm (in the Winter) and 10am – 5pm (in the Summer). We close in January each year to give the park a spruce up. For specific opening dates throughout the year please visit our Times and Prices page.
Sorry, we do not allow dogs into the park (except guide/assistance dogs, provided they have paperwork and are in their uniform). We do have two kennels available where you can leave your dog during your visit. We can provide a bowl of fresh water and a pad lock for you to use. You are welcome to visit your pet as many times as you like throughout the day. We have dog beds and bedding to borrow and we also sell Staglers antler dog chews in our shop, a great long lasting treat!
We sometime get asked if animal contact is safe? Children and animals can be unpredictable but our Animal Care and Hygiene is really important to us. Cleanliness and welfare rule at Farmer Palmer’s! For more info re hand washing and hygiene see this leaflet.
Yes! Route 40 bus from Poole to Swanage will drop you at the end of our drive way! Full bus timetables can be found on the More Bus website.
There are also train stations at Wareham and Holton Heath.
We take Visa, Visa Debit, Connect Debit, Maestro, Mastercard, Solo, Visa Electron and American Express. We welcome card payments at reception, in the restaurant and in the gift shop. We can take contact-less card payments and we are able to offer cashback. We use Sagepay and Worldpay secure sites for our online systems.
How do you help visitors in wheelchairs or disabled visitors?
Our Welcome All training gives you great personal service. We are designed with ramps, wide doors, and pride ourselves on helping you get the most out of your day.
Do you allow smoking? We have a designated smoking/vaping area which has it’s own shelter called the ‘Dog House’ on the grass area, adjacent to the Duck Pond. Please use this area only for smoking/vaping.
If an accident occurs please ask a member of staff at the Restaurant or Shop for access to certain minor first aid equipment for administration by yourself/an adult. Trained First Aiders are always on site or on call. There is no legal obligation for us to provide or administer First Aid to the public but our trained First Aiders will always try to help if possible. Our policy is on display and in the daily newsletter.
It is advised that pregnant women do not come in to contact with the placenta of newly born lambs during the lambing season, as it is the placenta which carries the risk of Toxoplasmosis.
At Farmer Palmer’s Farm Park our ewes give birth to their lambs out in the field and are only brought in to the animal barn when completely dry, therefore it is safe to visit the farm while you are pregnant. If you have any further questions please just give us a call on 01202 622 022 or read our blog post on this topic.
"The imagination and creativity with the play areas is just perfect. Today we fed the lambs and it was such a special moment, I've always wanted to do it and loved it!"Local Visitor
"The passes are fantastic value for money and whenever we come to Farmer Palmer's my children never want to leave. Staff are always very friendly and helpful."Annual Pass Holder
"Even when it's pouring down, FP is a great place to come. Plenty to do under shelter and who doesn't love to put their wellies on and splash in muddy puddles! And for the mums and dads, the cake is amazing :)"Regular visitor
"A rare treat, a full day out and change!"Value for money!
"We keep coming back with our grandchildren"Grandparent’s view
"We are big fans!! My little boy wakes up most mornings asking if he can go to Farmer Palmer’s Farm Park!!"Winning testimonial
"It was amazing. From organisation to the staff, who were fantastic, we were very pleased"Team Farmer Palmer Fan
"Great family day out. Highly recommended!"Holiday visitor to Dorset
"I can't recommend this wonderful place enough. It's an amazing little piece of paradise in Dorset."Lissie Marshall