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FAQs

FAQs - We're always happy to help! If you're planning a visit to Farmer Palmer's Farm Park and have some questions about your day out you may find the answer below. Here is a list of the most frequently asked questions by our customers. If you cannot find the information you require on our Customer  FAQ's section,  please contact us directly.

Contact Information

You can contact us by Email: shop@farmerpalmers.co.uk, Phone: 01202 622 022, Facebook and Twitter and our team will be happy to help you. We aim to respond to emails and social media messages within 48 hours, although it may take a little longer during busier times e.g. Easter and Halloween.    
Looking after You

Looking after you is important to us. Providing all of our visitors with great customer service is a priority for our team. Therefore, we aim to not just meet your expectations, but to exceed them! We believe without you, we are nothing! We appreciate we can learn from your feedback and constantly strive to meet your needs and those of your little ones.

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Our Customer Service Plan and Customer Care Policy are in place to facilitate the delivery of our best service. This is supported by our Customer Care Monitoring Policy.

How to get in touch: Tell us about your Farmer Palmer’s experience; we have lots of ways to give feedback. There is a contact form right here on the website. You can chat to us on social media (Facebook or Twitter), you can call us on 01202 622 022 or email us directly to shop@farmerpalmers.co.uk.

For quicker responses on any specific enquiries regarding birthday parties etc please contact the shop team and not social media. Thanks

Or pop us a letter in the post to Customer Feedback, Farmer Palmer’s Farm Park, Wareham Road, Organford, Poole BH166EU.

When does the farm park open and close?

Farmer Palmer’s is open everyday from 10am – 4pm (in the Winter) and 10am – 5pm (in the Summer). We close in January each year to give the park a spruce up. For specific opening dates throughout the year please visit our Times and Prices page.

Can we bring the dog?

Sorry, we do not allow dogs into the park (except guide/assistance dogs, provided they have paperwork and are in their uniform). We do have two kennels available where you can leave your dog during your visit. We can provide a bowl of fresh water and a pad lock for you to use. You are welcome to visit your pet as many times as you like throughout the day. We have dog beds and bedding to borrow and we also sell Staglers antler dog chews in our shop, a great long lasting treat!

Is animal contact safe?

We sometime get asked if animal contact is safe? Children and animals can be unpredictable but our Animal Care and Hygiene is really important to us. Cleanliness and welfare rule at Farmer Palmer’s! For more info re hand washing and hygiene see this leaflet.

Is there Public Transport to the Farm Park

Yes! Route 40 bus from Poole to Swanage will drop you at the end of our drive way! Full bus timetables can be found on the More Bus website.  

There are also train stations at Wareham and Holton Heath.

Can I pay with credit or debit cards in the farm park?

We take Visa, Visa Debit, Connect Debit, Maestro, Mastercard, Solo, Visa Electron and American Express. We welcome card payments at reception, in the restaurant and in the gift shop. We can take contact-less card payments and we are able to offer cashback. We use Sagepay and Worldpay secure sites for our online systems.

How do you help visitors in wheelchairs or disabled visitors?

How do you help visitors in wheelchairs or disabled visitors?

Our Welcome All training gives you great personal service. We are designed with ramps, wide doors, and pride ourselves on helping you get the most out of your day.

For more details visit our Disabled Access page.

Do you allow smoking?

Do you allow smoking? We have a designated smoking/vaping area which has it’s own shelter called the ‘Dog House’ on the grass area, adjacent to the Duck Pond. Please use this area only for smoking/vaping.

What is the First Aid policy?

If an accident occurs please ask a member of staff at the Restaurant or Shop for access to certain minor first aid equipment for administration by yourself/an adult. Trained First Aiders are always on site or on call. There is no legal obligation for us to provide or administer First Aid to the public but our trained First Aiders will always try to help if possible. Our policy is on display and in the daily newsletter.

Can I visit the Farm if I am Pregnant?

It is advised that pregnant women do not come in to contact with the placenta of newly born lambs during the lambing season, as it is the placenta which carries the risk of Toxoplasmosis.

At Farmer Palmer’s Farm Park our ewes give birth to their lambs out in the field and are only brought in to the animal barn when completely dry, therefore it is safe to visit the farm while you are pregnant. If you have any further questions please just give us a call on 01202 622 022 or read our blog post on this topic.