Feb 11th 2019 Back to latest news
Congratulations Dougie! “Moo Man” takes GOLD as South West Tourism’s Customer Service Super Star!
Farmer Palmer’s Customer Ambassador took home the TOP PRIZE for Dorset! Winning the South West Tourism – Customer Service Superstar Award!
He beat so many outstanding candidates at the awards held under the last Concorde to ever fly at Aerospace Bristol.
In addition, Dougie recently received a letter of recognition from The House of Commons commending him, and Farmer Palmer’s, on the achievement. Read the Letter from Parliament . Michael Tomlinson MP wrote: “I was impressed by the helpful advice and tips for young people looking for work on your website” in reference to our Blog Post on ‘First Jobs for Teenagers’.
Having won the Dorset Tourism Award in November 2018, Dougie was forwarded against winners from Somerset, Bristol, Bath, Devon and Cornwall. Representing Dorset was such an honour. His personality, passion and his own special style of delivering the Farmer Palmer’s Customer Service Experience shone through. Dougie beat many older, more experienced candidates to the Gold award.
Sandra and Phillip Palmer (Farm Park Directors) said:
“Having joined us in February 2015, aged just 14, he had shone during Farmer Palmer’s positive program to help teenagers get a real feel for the world of work. The program helps young adults learn life skills for their future employment environments.
Congratulations Dougie, you are a shining example of a Dorset Teenager and a role model for our new 2019 employees. Dougie’s enthusiasm, smile and ‘nothing is too much trouble’ attitude is a winner with our customers, both young and old. His respect for his team mates is superb. We are not surprised he won, and we are so very PROUD!”
Opening the event; Robin Barker (Services for Tourism) stated: “I’d like to commend you – the South West’s leading tourism businesses for your vision, investment, hard work and excellence. You have had the courage to put yourselves forward to be judged, have been through what is recognised as England’s toughest judging process, and will all be winners tonight”.
In 2018 Dougie came to us (Farm Park Directors and HR Manager) with an idea. This idea was inspired by the customer service he had received on holiday with his family. The idea fitted perfectly with the Farm Park business plan, vision for the future, company ethos and values. The key to this idea was defining and delivering the consistent quality and care which makes up the Farmer Palmer’s Customer Experience. And so, Dougie’s brand new role as ‘Customer Service Ambassador’ was born.
Tink, our ‘Marketing and Social Media Fairy’, entered Dougie for the awards and accompanied him to the Dorset and South West Award Ceremonies.
Farmer Palmer’s would like to congratulate ALL the Winners, Finalists and Highly Commended, with a special mention for Lytchett Manor Campsite (a fantastic local camping accommodation provider) who won a double award for Touring Camping and Caravanning Park of the Year AND Dog Friendly Business of the Year! Well Done Everyone!
The Customer Service Superstar Award was sponsored by NFU Mutual
Allergy Awareness "We come and visit you every week and I was so pleased to see the "no food" notice up in the soft play areas. My son is anaphylaxis to dairy and peanuts. Thank you for raising awareness and helping my son to not be at risk!"Allergy Awareness
"The imagination and creativity with the play areas is just perfect. Today we fed the lambs and it was such a special moment, I've always wanted to do it and loved it!"Local Visitor
"The passes are fantastic value for money and whenever we come to Farmer Palmer's my children never want to leave. Staff are always very friendly and helpful."Annual Pass Holder
"Even when it's pouring down, FP is a great place to come. Plenty to do under shelter and who doesn't love to put their wellies on and splash in muddy puddles! And for the mums and dads, the cake is amazing :)"Regular visitor
"A rare treat, a full day out and change!"Value for money!
"We keep coming back with our grandchildren"Grandparent’s view
"We are big fans!! My little boy wakes up most mornings asking if he can go to Farmer Palmer’s Farm Park!!"Winning testimonial
"It was amazing. From organisation to the staff, who were fantastic, we were very pleased"Team Farmer Palmer Fan
"Great family day out. Highly recommended!"Holiday visitor to Dorset
"I can't recommend this wonderful place enough. It's an amazing little piece of paradise in Dorset."Lissie Marshall